One of the thing that makes my job easier is the high quality of products that Stampin' Up! offers.
Sometimes during the process something goes wrong. Don't worry!
1) Make sure that you check your order as soon as you receive it. As you will read below, there are time frames that apply to the Guarantee, Exchanges and Refunds.
2) Make sure that you received what you ordered and that it is in good condition. Sometimes things are damaged during the shipping process.
3) Make sure that if you ordered a set of something, that you didn't receive 2 of one and missing another. For example if you ordered a set of markers and you were missing one color and you received 2 of the same color.
Hopefully, all will be well but on the occasion that something goes wrong, I will do everything that I can to rectify it (within the terms set out in the Guarantee, Exchanges and Refunds). I will contact Stampin' Up! and to see what is next.
Stampin' Up! Guarantee products to be free from manufacturing defects for a period of 90 days after the shipping date. Missing items, incorrect shipments, and defective or damaged merchandise must be reported to your demonstrator and received by Stampin' Up! within 90 days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. If you should require assistance, please contact your demonstrator.
Exchange and Refunds:
New, unused merchandise may be exchanged within 90 days of the shipping date. The merchandise must be in the current catalogue and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, we do not offer cash refunds. The customer is responsible for the return shipping charges. If you should require assistance, please contact your demonstrator.
Stampin' Up! reserves the right to substitute merchandise of similar quality and value for items that are discontinued or out of stock. Also, actual stamps may vary slightly in size from the images shown in this catalogue, and this shall not be deemed a manufacturing defect.